The hotel was great value for money and we loved the room and was spotless and well supplied. The breakfast was excellent, but the pool bar was closed and no restaurant on site . This was notified but reduces experience. The location was quiet and the pool area was good The proximity to the golf course was fun and watching all the turtles in the large golf course pond alongside.
Keith
mars 2025
The staff were very kind and helpful. Juan Carlos helped us at the front along with the other daytime lady, and so did every other worker there.. especially the night shift folks who helped us figure out how to order local takeout and checked us in after hours. The grounds are beautiful and next to what looks like a natural ruin. It wasn't too far from the beach, but there wasn't too much activity in the pool. The breakfast in the morning was really good and pleasant to eat. The rooms were clear and very nice. Great value for a place to rest my head at night. Staying in Playacar or PDC means you'll likely have to take taxis everywhere (no Uber), so I'd definitely recommend negotiating the taxi rate before even sitting down in the cab, because the rates aren't really standardized, particularly in that area where you're so dependent on them. The workers at Eurostar Hacienda, though, are really helpful at getting whatever you need, from a bike, to ordering a cab, or giving special discounts or rates on certain excursions. Very helpful!
Melinda
avril 2025
I LOVED OUR ROOM IT HAD A VERY COMFORTABLE BED, GREAT SHOWER AND A/C. THE STRUCTURE OF THE HOTEL WITH THE PILARS, HUGE PALAPA OVER LOBBY AND STAINED GLASS WINDOWS WITH LARGE SHELL DECORATION OVER HEADBOARD AND MIRROR IN BATHROOM. THE PEACE AND NATURE SURROUNDING THE HOTEL AND BEING ABLE TO HEAR THE BIRDS SINGING IN THE MORNING WHILE ENJOYING MY BREAKFAST.
Leticia
avril 2024
This was the best hotel I have been during my stay in the Cancun-Tulum area. The breakfast was wonderful, with lots of options, very comfortable sitting area, so I could have my breakfast while joining a work meeting (internet worked perfectly). The hotel was not crowdy, so I could enjoy pretty much the swimming pool by myself plus one other guest. The location was also very nice, having a car. The Playacar beach was beautiful and there is an Argentinian restaurant close by where I have amazing empanadas. I very much recommend this hotel.
Susman
juillet 2024
Beautiful property. Even better in person, we loved how beautiful the reception area looked and there’s ruins just outside the property. Juan at the front desk was the highlight of our stay. was amazing from start to finish with telling us places to go and making sure we’re okay. Thank you , Juan and all the other staff too!
Lejah
février 2025
Excellent location, fantastic breakfast the rooms are very nice very spacious the shower was also really good, The staff who work here are super helpful and very kind! Added bonus of having your very own pyramid right outside ha Absolutely can't recommend this place enough amazing value for money and we look forward to returning here again.
Liam
mars 2025
Pristine and beautiful and quiet! Great pool and breakfast.
Williams
février 2025
The best hotel, next to a real pyramid, in playacar. Perfect for our honeymoon. Ismael, Sarai, America and Carlos were amazing, I felt like I was a king. The swimming pool was top, surrounded by birds and capybaras. The rooms are MASSIVE.
Ilario
novembre 2024
Love the architecture and gardens. Lush vegetation. Nice breakfast.
Belinda
mars 2025
Beautiful hotel, looks like staying in a Maya's palace
Gabriel
janvier 2025